Shipping and Delivery Policy

📍 Service Area

• We currently deliver within Surat city.

• Delivery availability is based on your pincode.

    ✅ Please check at checkout or contact us to confirm service in your area.

🚚 Delivery Method

• All orders are delivered by our in-house delivery team to ensure product freshness and quality.

• While we generally do not use courier services, in rare cases, your order may be delivered via trusted transportation service providers.

🛍️ In-Store Pickup

Prefer picking up your order yourself? You’re welcome to!

• Pickup Location:

         📍 43/44, Avirbhav Society-1, Opp. Chikuwadi Complex main Gate, Pandesara, Surat – 394221

• Pickup Hours:
  🕗 Open Daily: 8:00 AM – 9:00 PM

• Important Notes:

  • Bring your order confirmation or a valid ID for pickup.

  • Same-day pickup only

               🚫 No refunds will be issued for missed pickups.

Order & Delivery Timing.

🚚 Fast & Reliable Delivery

We’re committed to getting your order to you as quickly as possible!

🕓 Order Before 4 PM

• Same-Day Delivery by 9 PM
  Place your order before 4:00 PM, and we’ll deliver it to your doorstep the very same day (subject to product availability).

🌇 Order After 4 PM

• Next Business Day Delivery
  Orders placed after 4:00 PM will be delivered on the next working day.

✅ Good to Know:
If your item is in stock, we’ll try to deliver in the same day—even for late orders ! but isn’t guaranteed.

(for the same day delivery, contact us on 9998084666 before placing an order)

💰 Delivery Charges

• Free Delivery on orders above ₹3000
  (Applicable in select pincode areas only)

• ₹50 (±) for nearby locations
  (Exact charges depend on your pincode — final shipping cost will be shown at checkout)

📩 Order Confirmation

• Once your order is placed, you’ll receive a confirmation via email 
• Please allow 4–5 hours to us to prepare your order before dispatch.

🏠 Cash on Delivery (COD)

• COD is available for eligible addresses within Surat.

• Please keep the exact amount ready at the time of delivery.

• COD orders cannot be canceled once dispatched.

• If a COD order is refused at delivery, we may limit COD options for future purchases.

⚠️ Delivery May Not Be Possible If:

• Your pincode is outside our delivery range

• The address or contact details are incorrect

• No one is available to receive the order

• The location is restricted or inaccessible

• Delivery falls on a festival day

• The product is out of stock

 

📦 Our Promise:   

• We work hard to deliver fast, safe, and on time. If there’s ever a delay, we’ll keep you updated every step of the way.

 

📌 Important Note

• We are not responsible for delivery delays caused by incorrect or incomplete address or contact information.

• No refunds will be issued for failed deliveries.

• If redelivery is requested, additional charges may apply.