SHIPPING AND DELIVERY POLICY:
📍 Service Area
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We currently deliver within Surat city.
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Delivery availability is based on your pincode.
✅ Please check at checkout to confirm home delivery service in your area.
🚚 Delivery Method
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All orders are delivered by our in-house delivery team to ensure product freshness and quality.
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While we generally do not use courier services, in rare cases, your order may be delivered via trusted transportation service providers.
🛍️ In-Store Pickup
Prefer picking up your order yourself? You’re welcome to!
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Pickup Location:
📍 43/44, Avirbhav Society-1, Opp. Chikuwadi Complex main Gate, Pandesara, Surat – 394221
🕗 Open Daily: 8:00 AM – 9:00 PM
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Important Notes:
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Bring your order confirmation or a valid ID for pickup.
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Same-day pickup only
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🚫 No refunds will be issued for missed pickups.
Order & Delivery Timing.
🚚 Fast & Reliable Delivery
🕓 Order Before 4 PM
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Same-Day Delivery by 9 PM
Place your order before 4:00 PM, and we’ll deliver it to your doorstep the very same day (subject to product availability).
🌇 Order After 4 PM
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Next Business Day Delivery
Orders placed after 4:00 PM will be delivered on the next working day.
✅ Good to Know:
If your item is in stock, we’ll try to deliver in the same day—even for late orders ! but isn’t guaranteed.(for the same day delivery, contact us on 9998084666 before placing an order)
💰 Delivery Charges
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Free Delivery on orders above ₹3000
(Applicable in select pincode areas only) -
₹50 (±) for nearby locations
(Exact charges depend on your pincode — final shipping cost will be shown at checkout)
📩 Order Confirmation
- Once your order is placed, you’ll receive a confirmation via email
- Please allow 4–5 hours to us to prepare your order before dispatch.
🏠 Cash on Delivery (COD)
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COD is available for eligible addresses within Surat.
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Please keep the exact amount ready at the time of delivery.
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COD orders cannot be canceled once dispatched.
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If a COD order is refused at delivery, we may limit COD options for future purchases.
⚠️ Delivery May Not Be Possible If:
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Your pincode is outside our delivery range
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The address or contact details are incorrect
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No one is available to receive the order
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The location is restricted or inaccessible
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Delivery falls on a festival day
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The product is out of stock
📌 Important Note
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We are not responsible for delivery delays caused by incorrect or incomplete address or contact information.
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No refunds will be issued for failed deliveries.
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If redelivery is requested, additional charges may apply.
RETURN AND REFUND POLICY:
1. Return
- We do not accept returns due to the perishable nature of our products.
- If your order is wrong, damaged, or spoiled, contact us within 30 minutes (half hour) of receiving it.
- Opened or consumed boxes cannot be returned.
- No returns for missed pick-ups or delayed deliveries due to customer unavailability.
To Report an Issue
- Please check and inform our staff during pickup if you notice an issue with quality or freshness
- Report issues within 30 minutes (half hour) of delivery or pickup.
- Kindly note, customers must arrange and pay for return shipping. Shree Ambika Mavawala is not responsible for these costs.
- We’ll inspect and, if confirmed, provide a refund or replacement.
2. Refund
- Refunds are processed to the original payment method within 7 working days.
- For spoiled or incorrect items, we’ll refund or resend the order (if reported on time).
- No refunds after the 30 minutes (half hour) complaint window.
- If cancelled on time, the remaining amount will be refunded to your original payment method after a 2.5% deduction.
CANCALLATION POLICY:
- Orders can be cancelled within 30 minutes (half hour) of placing them.
- No cancellation after the order is processed or dispatched.
How to Cancel
- Call us with your order details.
- We’ll cancel it, if it’s within the 30 minutes (half hour) window.
Refunds
- If cancelled on time, the remaining amount will be refunded to your original payment method after a 2.5% deduction
Contact Us
- +91 99980-84666
- info@shreeambikamavawala.com