SHIPPING AND DELIVERY POLICY:
📍 Service Area
We currently deliver within Surat city.
Delivery availability is based on your pincode.
✅ Please check at checkout page to confirm home delivery service in your area.
🚚 Delivery Method
All orders are delivered by our in-house delivery team to ensure product freshness and quality.
While we generally do not use courier services, in rare cases, your order may be delivered via trusted transportation service providers.
🛍️ In-Store Pickup
Prefer picking up your order yourself? You’re welcome to!
Pickup Location:
📍 43/44, Avirbhav Society-1, Opp. Chikuwadi Complex main Gate, Pandesara, Surat – 394221
🕗 Open Daily: 8:00 AM – 9:00 PM
Important Notes:
Bring your order confirmation or a valid ID for pickup.
Same-day pickup only
🚫 No refunds will be issued for missed pickups.
Order & Delivery Timing.
🚚 Fast & Reliable Delivery
🕓 Order Before 4 PM
Same-Day Delivery by 9 PM
Place your order before 4:00 PM, and we’ll deliver it to your doorstep the very same day (subject to product availability).
🌇 Order After 4 PM
Next Business Day Delivery
Orders placed after 4:00 PM will be delivered on the next working day.
✅ Good to Know:
If your item is in stock, we’ll try to deliver in the same day—even for late orders ! but isn’t guaranteed.(for the same day delivery, contact us on 9998084666 before placing an order)
💰 Delivery Charges
Free Delivery on orders above ₹3000
(Applicable in select pincode areas only)₹50 (±) for nearby locations
(Exact charges depend on your pincode — final shipping cost will be shown at checkout)
📩 Order Confirmation
- Once your order is placed, you’ll receive a confirmation via email
- Please allow 4–5 hours to us to prepare your order before dispatch.
🏠 Cash on Delivery (COD)
COD is available for eligible addresses within Surat.
Please keep the exact amount ready at the time of delivery.
COD orders cannot be canceled once dispatched.
If a COD order is refused at delivery, we may limit COD options for future purchases.
⚠️ Delivery May Not Be Possible If:
Your pincode is outside our delivery range
The address or contact details are incorrect
No one is available to receive the order
The location is restricted or inaccessible
Delivery falls on a festival day
The product is out of stock
📌 Important Note
We are not responsible for delivery delays caused by incorrect or incomplete address or contact information.
No refunds will be issued for failed deliveries.
If redelivery is requested, additional charges may apply.
RETURN AND REFUND POLICY:
1. Return
- We do not accept returns due to the perishable nature of our products.
- If your order is wrong, damaged, or spoiled, contact us within 30 minutes (half hour) of receiving it.
- Opened or consumed boxes cannot be returned.
- No returns for missed pick-ups or delayed deliveries due to customer unavailability.
To Report an Issue
- Please check and inform our staff during pickup if you notice an issue with quality or freshness
- Report issues within 30 minutes (half hour) of delivery or pickup.
- Kindly note, customers must arrange and pay for return shipping. Shree Ambika Mavawala is not responsible for these costs.
- We’ll inspect and, if confirmed, provide a refund or replacement.
2. Refund
- Refunds are processed to the original payment method within 7 working days.
- For spoiled or incorrect items, we’ll refund or resend the order (if reported on time).
- No refunds after the 30 minutes (half hour) complaint window.
- If cancelled on time, the remaining amount will be refunded to your original payment method after a 2.5% deduction.
CANCALLATION POLICY:
- Orders can be cancelled within 30 minutes (half hour) of placing them.
- No cancellation after the order is processed or dispatched.
How to Cancel
- Call us with your order details.
- We’ll cancel it, if it’s within the 30 minutes (half hour) window.
Refunds
- If cancelled on time, the remaining amount will be refunded to your original payment method after a 2.5% deduction
Contact Us
- +91 99980-84666
- info@shreeambikamavawala.com